Please read the following
SHIPPING & RETURNS POLICIES
before placing an order through this website
All prices for materials are listed on our Shop pages.
Ordering & Payment Options
LITHBTH Educational Services utilizes a secure shopping cart. Click on “View Cart” to take you to your cart at any time so you may add, delete, or change quantities for items. Prompts will guide you through the simple ordering process. Payment for shopping cart items can be made through PayPal with a major credit card or with an existing PayPal account. This service is free to you as the buyer. PayPal is a secure site with one of the highest security ratings in the business. At no time do we have access to your financial information; it is a completely private process. If you experience any difficulties with our shopping cart or payment processing, please contact us with your phone number and when you’re available, and we will contact you to handle the transaction by phone. If you prefer to pay with a check or money order, you can use the “Check” option at checkout. Orders paid by check will not be shipped until the check clears our bank.
Processing & Shipping Orders
If you set up an account with LITHBTH Educational Services, you can check the status of your order at any time.
Our goal is promptness and accuracy. Once payment is received, orders are typically processed within 24-48 hours. Expect delays on weekends, holidays, and when we are out of the office for seminars. Orders received between May and August may be delayed by up to 3 weeks, but prompt shipping is the norm. We ship 3-5 days per week via Priority or First Class U.S. mail, although we reserve the right to ship via insured Media Mail or UPS on occasion. You will be notified by email with shipment tracking information once we generate your shipping label. All shipping times given are approximate and dependent upon the shipping company’s performance. Most items may be shipped to P.O. boxes and APO/FPO addresses. Deliveries to APO/FPO may take up to 21 days. Deliveries to AK and HI are shipped via Priority Mail whenever possible, so there should not be any delay. Orders shipped in multiple boxes may arrive separately. We ship internationally, but we must price these orders on an individual basis. Please contact us for a quote.
Orders shipped to a California address will be charged 9.75% sales tax.
Items which are backordered will automatically be shipped when they become available. International orders will be held until all items are available for shipment.
Please contact us within 10 days after receipt of your order of any shipping errors, discrepancies, or damages.
All items may be returned within 30 days of delivery for a full refund, less shipping costs. Please contact us to let us know what you are returning, to request a Return Authorization Number (RAN), and to receive a “Ship To” address. To receive a refund, all items must be in their original condition, undamaged, and with no missing parts. Any Game, CD, and DVD packages cannot have been opened. Please print the RAN on the front of the package. We will credit your account or mail a refund check, depending on how the order was paid.